Some of these texts include contact details for the fake bailiffs, but many do not and these latter messages are causing fear and confusion as people genuinely believe a bailiff is coming to seize goods. We have received dozens of calls over the last month from concerned members of the public who have received text messages similar to those described below and they do cause genuine concern.
Thankfully for the recipients, these types of actions are easy to distinguish from those of a genuine Bailiff, High Court Enforcement Officer (HCEO) or even debt collector.
A genuine Bailiff or High Court Enforcement Officer will never:
- Send an anonymous text message.
- Cold call and demand immediate payment over the phone "to stop enforcement".
- Refuse to confirm the name of the creditor or the reason for the alleged debt.
- Refuse to provide contact details for the company, hide the name of the company or the names of its agents.
A Bailiff or High Court Enforcement Officer will always:
- Write by normal 1st class post to the enforcement address before any visit takes place.
- Carry identification to confirm their identity and the identity of their employer.
- Carry sufficient documentation to confirm the judgment is valid and provide details, including the court claim number, when requested.
- Leave a sealed notification of attendance if they have visited an address in an effort to secure payment.
An example of some of these types of messages can be seen below:
"We have tried to contact you regarding your outstanding arrears. We will be attending your address for resolution before escalation to CCJ/Collections"
"We have tried to contact you regarding your outstanding arrears. We are attending your address for resolution on [DATE] before escalation to CCJ/Enforcement."
"We have tried to contact you regarding your outstanding arrears. We will be attending [POSTCODE] to carry out enforcement/collections."
"This is an important message for the immediate attention of [YOUR NAME] only. Multiple attempts to contact you have failed. Enforcement agents will be attending [HOUSE NUMBER] [POSTCODE] imminently for immediate resolution."
The newest message we have seen for this scam as of the May 2019 ups the pressure considerably as it appears the scammers are now including names along with limited address details.
"This is an important message for [YOUR NAME] only. We have failed to contact you to resolve your outstanding balance arrears. This has now been passed on to enforcement and collections. Enforcement agents will be attending [HOUSE NUMBER] [POSTCODE] on [DATE].
Again these messages seem designed to scare people into taking action, but unluckily for the scammers the service they are using to send these texts is unable to receive replies.
If you have received a nuisance or spam text you can report it to Information Commissioner here and consumer group Which? recommends that you "report spam texts directly to your mobile phone provider free of charge by forwarding the text message to 7726. All operators now use 7726, with the exception of Vodafone who use 87726."
Remember. If you are in any doubt as to the validity of the claim being pursued or you have doubts about the company or people "collecting" it, then we would recommend you do not pay anything.
If someone does attend your address and attempts to collect goods or money without paperwork do not admit them and call the police on 101, or 999 if you feel threatened or intimidated. Genuine Bailiffs and Enforcement Officers will welcome the attendance of the police and will not seek to dissuade you from contacting them. Nor will they refuse to provide the Court Claim Number as this will allow you to verify if a judgment exists with the court.
Please note that we at Safe Collections do not send unsolicited text messages to anyone and we do not conduct any home visits.
This article was updated 06.11.18 to include additional text examples and links to Which?
This article was updated 29.01.19 to include an additional text example including a name.
This article was updated 14.05.19 to include an additional text example.