This policy covers our clients, for information relating to data we hold on debtors please see the section marked 'Data held on debtors'.
We are Safe Collections Limited. Our address is Centurion House, Centurion Way, Farignton, Lancashire, PR25 3GR. We are a Controller and Processor for the purposes of the General Data Protection Regulation (Regulation (EU) 2016/679)
Why do we collect your data?
We respect your privacy and your rights to control your personal data (data). We will always protect your data, be clear about the data we collect from you and the reasons why. We do not and will not sell your data to third parties.
We will only use your data when the law allows us to. Most commonly, we will use your data in the following circumstances:
- Performance of contract – We have to collect some data from you in order to provide our services, this may include your name, email address and telephone number or those of your clients. This is called ‘performance of contract’. If we didn’t collect this data we would not be able to contact you with updates on your claim or contact your client to pursue the funds owed.
- Legal obligation – We must collect certain data and retain it by law. This is called ‘legal obligation’. In the UK statute of limitations is six years and generally data is retained in an archive by us during this period.
- Legitimate interest – We can and occasionally will collect and use data supplied to us for legitimate business reasons and in a way that most people would consider reasonable. For example updating you on changes to our services or opening hours. But we will never share your data with an unconnected third party.
- Consent – This covers instances where you provide us with your consent to handle your data for a specific reason not listed above. This consent can be withdrawn at any time.
The data we collect
When you contact us by telephone, email, online or on social media we may collect some of your data. This includes:
- Basic identifying information – This includes data like your name, company name, email address, telephone number and the same details for your errant customers.
- Regulatory information – This covers any data required by us to fulfil our obligations under Money laundering Regulations, this includes details of company incorporation or identity documents for sole traders and unincorporated businesses.
- Technical Information – This type of information may include the type of device you use to contact us, your IP address, your location or technical information about our users and visitors. This includes data generated by Google Adwords and Analytics. You can set preferences for how Google advertises to you using the Google Ad Preferences page and you can also opt out of Google’s advertising tracking cookie here.
When and why we may share your data
We work closely with our international partners to collect debts from across the world, so we may need to send information supplied to us to connected third parties in order to fulfil our contractual obligations. These partners may include other debt collection forms, legal advocates, credit reporting agencies or ancillary service providers.
In these cases, we ensure we have contracts in place to ensure your data is kept confidential and processed in accordance with rules in the EEA.
Data held on debtors
As you may expect, when a client places a debt with us for collection we require data they hold on their customers in order for us to provide our services. This data is collected and processed by us under the ‘performance of contract’ exemption.
Personally identifiable data about debtors is also covered by our ‘legal obligation’ exemption and will always be retained by us in an archive until such time as it is no longer necessary to be retained.
We may also retain private information for the establishment, exercise or defence of legal claims.
Our current understanding of the legislation is such that if you wished to redact or otherwise limit the usage of the information supplied to us by someone other than yourself, then you need to contact the party it was originally supplied to.
Regretfully we can not accept requests to delete or otherwise amend data that may relate to claims placed by our clients, by anyone other than the client in question.