HFO CAPITAL, HFO Services and Roxburghe UK Ltd unfit says OFT

The OFT has refused to renew the consumer credit licences of debt purchaser HFO Capital Limited, and two associated debt collectors, HFO Services Limited and Roxburghe (UK) Limited.

Alasdair Turnbull, a solicitor who acted for the group of firms, has also today been excluded from the group consumer credit licence held by the Law Society for England and Wales.

The OFT found evidence of misleading and unfair practices in the businesses' operations, including:

  • sending debt collection letters which misrepresented debtors' legal position
  • misleading and otherwise inappropriate behaviour by HFO and Roxburghe agents during phone calls to debtors
  • failing to properly investigate disputed debts
  • failure to respond appropriately to the concerns of regulators, including the OFT.

David Fisher, OFT Senior Director for Consumer Credit, said:

'We expect businesses in the debt collection sector to behave with integrity and treat their customers fairly and transparently. We will not hesitate to refuse to license debt collection businesses that fail to do so.'

The parties have until 24 February 2014 to appeal the decision.

Sourced from the OFT website.

Update 16th September 2014

According to a notice on http://www.roxburghe.com/ Roxburghe (UK) Limited entered administration on the 16th of September 2014.  The administarotors are David Ruben & Partners and their contact details are below:

David Rubin & Partners

Pearl Assurance House
319 Ballards Lane
N12 8LY

T 020 8343 5900
F 020 8446 2994

The Partner handling the administration is Asher Miller and the case manager is Joey Stevens.

Please do not contact us if you have any queries in regard to Roxburghe (UK) Ltd as we can not help, all enquiries must go through the administrators.

Update 21st of August 2105

Please read the statement below for an update on the situation from the FCA.

FCA reaches agreement with HFO Services Limited, Roxburghe (UK) Limited and HFO Capital Limited


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