We can collect any invoice issued from one business to another, often called B2B sales. We can also help collect and enforce a CCJ irrespective of the status of the creditor or debtor.
We do not collect any debts that relate to business to consumer/domestic sales, often referred to as B2C sales. Nor do we collect any debts that fall under the Consumer Credit Act as either regulated or exempt agreements.
If you are unsure if we can help you please contact us to discuss your claim in more detail.
Yes occasionally we may refuse to action a B2B debt collection matter. If you have no chance of success we may decide not to open an account on your behalf but we will always try our best to assist you.
Examples of this would be if you have been the victim of a fraud or scam, or if a lack of documentation makes collection impossible.
We use a combination of letters, telephone calls, email and even SMS messages to contact your debtor with the aim of securing your payment in the quickest possible time.
Our experienced and knowledgeable credit management team will work with you and your debtor to ascertain the most effective means of recovery.
Yes. Throughout the process we will continually profile and monitor your debtor. This enables us to keep watch for any early signs of financial difficulty or insolvency.
This approach often provides useful intelligence that is vital should court action be required in recovery.
Every debt collection case is different and as such it is impossible to give an accurate estimation. Some claims are settled within 24 hours of our instruction but disputed accounts may take considerably longer to resolve.
In most cases an account is either paid in full, closed or in litigation within 8 weeks from the date of instruction.
Our success rate is very high, but each client and debt is different and no agency can collect every single claim they receive.
As long as the account is not disputed and the debtor is solvent the chances are very high that we will be able to collect what you are owed.
Yes it is.
At Safe Collections our standard UK Debt Collection & International Debt Collection services are provided on this basis provided your debt is free of queries and has all the necessary paperwork.
If any chargeable extra's are required, such as a land registry search or debtor trace, we will always seek written authorisation before you incur any additional charges.
Occasionally. In addition to any extra services that may be required like debtor tracing, legal costs always remain the responsibility of the client at all times. If you choose to pursue legal action our Solicitors will invoice you directly and you remain liable for their fees and disbursements.
Please note absolutely no legal action will ever be taken without your express written approval.
However if your debt is disputed/queried or if you do not have the relevant paperwork we may ask you to pay a handling charge at the outset of the recovery process.
Again please note that legal costs are not included in agreed commission and remain the responsibility of the client at all times.
No. You do not need to enter in to a fixed term contract to use our services, simply sign and return our Terms and Conditions and we can assist you with debt recovery whenever the need arises.
Our fees for collection in the UK start at 5% +VAT of any recovered amount. For a bespoke quote please contact us.
Average fees and costs for debt collection can vary by country, debtor and the age of the debt. Please contact us for a bespoke quote from one of our international debt collection partners.
For UK debts under the “Late Payment of Commercial Debts (Regulations) 2013” creditors are entitled to add “reasonable costs” incurred in recovery of an overdue invoice.
Practically this means we will add our fee to the balance to be recovered if so instructed, if the debtor pays this in addition to the principal sum you will not be charged by us for collection.
If only the principal sum is paid we will invoice you at the rate agreed at the outset of the collection.
If no funds are recovered no commission is charged. At all. Ever.
If you issue a credit note or accept a return of goods, we may raise an invoice at a rate of 50% of the agreed commission fee.
If after instruction an account is placed on hold with us and subsequently paid, we will raise an invoice at the originally agreed rate.
If an account is closed by you after instruction and we subsequently confirm payment has been received, we will invoice you at the agreed rate.
For full details please refer to our Terms and Conditions.
The minimum we need to begin is
- Debtor name and address
- Debtor contact details (email/telephone/address)
- Copy invoices/statement
- Supporting documents (such as contracts/agreements)
If you cannot produce the relevant paperwork we may refuse your collection or ask you to pay a handling fee.
If possible please send all correspondence and documentation by email to our team. Alternatively fax to us on 01772 455007 or you can use dropbox or another cloud based system to deliver the correspondence to us.
If you must send via the post please do not send original documents as we cannot guarantee safe receipt or return
If we are unable to secure payment in pre-legal collection we may recommend that proceedings are issued against the debtor. We will only recommend legal action in cases where we believe you have a reasonable possibility of not only securing the judgment, but of actually getting paid.
But ultimately the final decision is yours and yours alone.
No we cannot. We are not a law firm and cannot provide you with any legal advice or any legal services.
All legal claims are placed with our fully regulated legal partners for action; we do not engage in or offer any legal services ourselves.
No you don't. If the outstanding amount is less than £10,000.00 and the debt is disputed we may encourage you to make use of the Small Claims track at County Court via Money Claim online in order to minimise your costs.
If you are not comfortable issuing your own proceedings we provide a full suite of legal services in association with our legal partners in England, Wales, Scotland and Northern Ireland.
If you instruct a solicitor and a defence or counter-claim is filed you may well find that your non recoverable legal fees equal or exceed the amount of the claim itself.
We will transfer the file to our solicitors and manage the issue of proceedings on your behalf.
Please note: legal costs are not included in our agreed commission fee and remain the client’s responsibility at all times.
Yes you do. We will invoice you at the rate agreed for collection if no additional fees are recovered.
If debt recovery costs are recovered in addition to the principal sum we will retain these and you will receive 100% of the outstanding balance.
Please note our fee is still only payable when you receive funds, if no payment is made when the judgment is secured we do not charge.
Please contact us and we will be happy to answer any questions you may have about us as a company or the services we offer.
Over 150 Years Of Industry Experience
Our modest but highly skilled team has a combined total of over 150 years of experience in commercial credit management and B2B debt collection. From independent IT contractors to major film and TV publishers, Safe Collections has the knowledge and experience you need to get paid quickly and cost effectively.