Do you want to improve the efficiency of your credit control department? Or do you want to effectively train staff that are new to the role? We have a variety of short and effective training solutions available with courses taking place regularly across the country.
Delivered by Daryl Bennett MICM MIEx, who has over thirty years experience in credit management, our courses are essential if you want to improve efficiency and performance in your credit control department.
If you are considering creating a brand new credit control department or simply need assistance in training a new member of staff. Your company should attend the:
This course covers everything the new credit controller needs to know. This practical course concentrates on two areas vital to successful cash collection on the telephone: good technique and a confident approach. Using exercises and role play, delegates will learn how to organise and carry out calls so that they secure a customer commitment every time.
This course has been designed to specifically answer the needs of new and recently appointed credit controllers. Plus any staff who are new to the role of collecting outstanding trade debts on the telephone.
By the end of this course your staff will be able to recognise:
This course covers everything your staff needs to know about Credit Control and the vital part it plays in your business.
For more details on any of our courses please Contact Us or call Daryl direct on 01772 454505.