Credit Control Training
Do you want to improve the efficiency of your credit control department? Or do you want to effectively train staff that are new to the role? We have a variety of short and effective training solutions available with courses taking place regularly across the country.
Delivered by Daryl Bennett MICM MIEx, who has over thirty years experience in credit management, our courses are essential if you want to improve efficiency and performance in your credit control department.
If you are considering creating a brand new credit control department or simply need assistance in training a new member of staff. Your company should attend the:
Credit Control Training Course
This course covers everything the new credit controller needs to know. This practical course concentrates on two areas vital to successful cash collection on the telephone: good technique and a confident approach. Using exercises and role play, delegates will learn how to organise and carry out calls so that they secure a customer commitment every time.
Who is it for?
This course has been designed to specifically answer the needs of new and recently appointed credit controllers. Plus any staff who are new to the role of collecting outstanding trade debts on the telephone.
What will I learn?
By the end of this course your staff will be able to recognise:
- the importance of their role in the business
- the importance of confident and effective telephone collection techniques
- exactly how and when a customer is attempting to avoid payment and how to counter it
In addition your credit control staff will be taught how to maintain:
- an accurate and up to date sales ledger
- the pressure on delinquent customers for payment
- a well organised approach to every stage of a collections
- a professional and effective business relationship with your customers
What will it cover?
This course covers everything your staff needs to know about Credit Control and the vital part it plays in your business.
On completion of the seminar all staff will understand:
- why good credit control is important to every business
- what a credit policy is and how it affects telephone collections
- the basic skills required to successfully collect overdue accounts on the telephone
They will also be fully versed in the key steps required to make a successful collection call including:
- the importance of proper preparation
- the advantage of an effective opening to the call
- how to succinctly and diplomatically state the facts
- when negotiation is necessary and how to negotiate effectively
For more details on any of our courses please Contact Us or call Daryl direct on 01772 454505.